Shipping

1. Do you ship to my country?

We ship orders all over the world. If you want to know more detailed information, please check the dedicated “Shipping Info”.

2. How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

3.How do I know if the item has free shipping?

Yes, for items on our website, you can enjoy free shipping if you choose the Flat rate shipping method.

For the Standard Shipping or Expedited Shipping options, you will need to pay for a faster shipping service.

4. How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related informationherefor more details.

5. How can I track my order?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders” when you log in to your Zaful account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

6.What is Insurance?

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.